Effective: 2026-03-06
By using Veleiras ("the Service"), you agree to these terms. If you do not agree, please do not use the Service.
Veleiras provides digital memorial pages. You can create a memorial for someone who has passed away, add photos and stories, and share it with family and friends through private links. You may also create your own memorial in advance ("Mode A").
You need an account to create a memorial. You are responsible for keeping your login credentials and owner link secure. If you believe your account has been compromised, contact us immediately.
You retain all rights to the content you upload (photos, stories, messages). By using the Service, you grant us a limited license to store, display, and deliver that content as part of the memorial functionality.
You agree not to upload content that:
We reserve the right to remove content that violates these terms, though we will make reasonable efforts to contact the owner first.
Memorials created with fake, test, or fraudulent information — including fictitious names, placeholder text, or names of public figures not genuinely being memorialised — will be deleted without prior notice. Repeated violations may result in permanent account suspension.
Memorial access is controlled through share links. You are responsible for who you share these links with. We cannot control access once a link has been shared. If a link is compromised, you can regenerate it from the manage panel.
The Forever Plan is a one-time payment that grants permanent access to all premium features. In the event of service discontinuation, we commit to providing at least 12 months advance notice and the ability to export all memorial data.
Right of withdrawal and refunds: Under EU consumer law, you have an unconditional right to withdraw from this purchase within 14 days of the date of contract conclusion, for any reason or no reason at all. To request a refund, contact us at hello@veleiras.com. We will reimburse the full amount using the same payment method within 14 days of receiving your withdrawal notice.
Waiver of withdrawal for immediate access: During checkout you may be offered the option to begin using premium features immediately. If you explicitly consent (by ticking the corresponding checkbox) and acknowledge that you thereby waive your 14-day right of withdrawal, the withdrawal right ceases to apply upon delivery of the digital content. This is in accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) and § 18 Abs. 1 Z 11 FAGG (Austrian Distance and Off-Premises Transactions Act). If you do not tick that checkbox, your 14-day withdrawal right remains intact regardless of whether you use premium features.
Free memorials include a memorial page, one photo, a candle, and private link access. There are no advertisements on free memorials. We do not and will not monetise free memorials through ads.
We aim for high availability but cannot guarantee uninterrupted service. We perform regular backups and maintain redundant infrastructure, but are not liable for temporary unavailability or data loss beyond reasonable commercial efforts.
You may delete your memorial at any time from the manage panel. We may terminate accounts that violate these terms. In cases of termination, we will attempt to notify the owner via email with 30 days notice, except in cases of severe violations.
The Service is provided "as is". To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability is limited to the amount you have paid us in the 12 months preceding any claim.
These terms are governed by the laws of the European Union and the Republic of Austria. Any disputes shall be resolved in the courts of Innsbruck, Austria.
We may update these terms from time to time. Significant changes will be communicated via email to memorial owners at least 30 days before taking effect. When updated terms take effect, you will be asked to review and re-accept them on your next login before continuing to use the Service. If you do not accept the updated terms, you may delete your account and request an export of your data.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date of the contract conclusion.
To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. an email to hello@veleiras.com) of your decision to withdraw from this contract.
Consequences of withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than 14 days from the day on which we receive the notification of your withdrawal. We will use the same means of payment as you used for the initial transaction.
Exception for digital content: If you have expressly consented to the immediate execution of the contract and acknowledged that you thereby lose your right of withdrawal, the right of withdrawal does not apply. This is in accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) and § 18 Abs. 1 Z 11 FAGG (Austrian Distance and Off-Premises Transactions Act).
(If you wish to withdraw from the contract, please fill out this form and send it back.)
To: Eliana dos Santos Pereira, Wilhelm-Greil-Straße 14, 6020 Innsbruck, Austria, Email: hello@veleiras.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: _______________
Ordered on (*) / received on (*): _______________
Name of the consumer(s): _______________
Address of the consumer(s): _______________
Date: _______________
Signature of the consumer(s) (only for paper communication): _______________
(*) Delete as applicable.
The contract for the acquisition of digital content is concluded upon completion of the payment process. All prices displayed on the website are final prices and include the legally applicable value-added tax (VAT) where applicable. Digital content is delivered immediately after successful payment by being made available through your account.
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
The data controller is Eliana dos Santos Pereira (sole proprietorship), AT. We process the following categories of personal data:
Personal data at rest (email, display name, memorial content, appreciation entries) is encrypted with AES-256-GCM. Passwords are hashed with Argon2id and are never stored in plaintext.
For full details on your data rights (access, rectification, erasure, portability, restriction, objection), see our Privacy Policy.
Veleiras uses only essential cookies that are strictly necessary for the Service to function. We do not use advertising cookies, tracking cookies, or third-party analytics cookies.
__cf_bm) for bot detection and security purposes. These are classified as essential and do not track you across sites.Server-side analytics: We collect aggregate visit statistics (total visits per country per day) on the server side. This does not involve any cookies, does not identify individual visitors, and does not constitute tracking under the ePrivacy Directive.
We do not use Google Analytics, Facebook Pixel, or any other third-party tracking service. A cookie consent banner is displayed to inform you about the essential cookies described above; you may accept or decline. Declining essential cookies may affect the ability to log in and use authenticated features.
Veleiras does not engage in any automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. No decisions about your account, content, or access are made by purely automated means without human involvement.
We use the following third-party service providers ("processors") to operate the Service. Data processing agreements (DPAs) are in place with each processor:
No personal data is sold to or shared with third parties for advertising or marketing purposes.
Should any provision of these terms be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of the invalid or unenforceable provision, the valid and enforceable provision that comes closest to the economic objective pursued by the contracting parties with the invalid or unenforceable provision shall apply.
For the full company information (Impressum), see the Imprint page.
Contact: hello@veleiras.com
Privacy: privacy@veleiras.com